1 / If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on giftzonebd app or website. Return request must be raised within 7 days from the date of delivery.
2/ For electronic appliances related issues after usage or after the return policy period, please check if the product is covered under warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
Valid reasons to return an item
1/ Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2/ Delivered product is incomplete (i.e. has missing items and/or accessories)
3/ Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
4/ Delivered product is does not match product description or picture (i.e product not as advertised)
5/ Delivered product does not fit. (i.e. size is unsuitable)
Issuance of Refunds
The processing time of your refund depends on the type of refund and the payment method you used.
The refund period / process starts when giftzonebd has processed your refund according to your refund type.
The refund amount covers the item price and shipping fee for your returned product.
Refund Types:
- Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
- Refunds from canceled orders – Refund is automatically triggered once cancellation is successfully processed.
Cancellation Policy:
Orders can be canceled within 3 days of purchase. However, cancellations after 3 days will not be accepted. Please note that once the product has been shipped, cancellation is not possible.
Delivery Policy:
Our delivery policy is between 3 to 10 days from the date of purchase. Please allow this time frame for your order to be delivered. We strive to deliver products within this period. However, delays may occur due to unforeseen circumstances such as weather conditions or logistical issues.
Note: Good products cannot be canceled. Changes of mind are not acceptable after the cancellation period.